90-Day Money Back Guarantee
Whiskers Way™ 90-Day Money-Back Guarantee
At Whiskers Way™ Pet Store, we are committed to providing high-quality products for you and your beloved pets. We understand that sometimes a product may not meet your expectations, so we offer a 90-day money-back guarantee to ensure your satisfaction.
Terms and Conditions:
Eligibility: This guarantee is applicable to most products purchased from Whiskers Way Pet Store. Some exclusions may apply, such as pet food, personalized items, and products damaged due to misuse or negligence.
Timeframe: You have 90 days from the date of purchase to request a refund.
Proof of Purchase: To initiate a return and qualify for a refund, you must provide a valid proof of purchase, such as a receipt, order confirmation, or purchase history from our website.
Product Condition: The product must be in its original condition, including all packaging and accessories. Products that have been significantly used or damaged beyond normal wear and tear may not be eligible for a refund.
Refund Process:
- Contact our Customer Service team at support@whiskersway.co or leave us a message on our contact page to initiate a return request.
- Once your return request is approved, you will receive instructions on how to return the product. Return shipping costs may be the responsibility of the customer.
- Upon receiving and inspecting the returned product, we will process your refund using the original payment method.
Restocking Fee: Whiskers Way™ reserves the right to charge a restocking fee for returned products that have been opened or used. Any such fee will be deducted from the refund amount.
Refund Method: Refunds will be issued using the same payment method that was used for the original purchase.
Processing Time: Please allow up to 10 business days for the refund to be processed after we receive the returned product.
Exchanges: If you prefer an exchange for a different product, please discuss this option with our Customer Service team.
Customer Satisfaction: We value your feedback and aim to continuously improve our products and services. If you have any concerns or feedback, please don't hesitate to share it with us.